520i Privacy Policy — How We Protect Your Information
User privacy is a top priority at 520i. This document clearly outlines what information we collect, how it is used, and your rights as a user in Malaysia to access, correct, or request deletion of your personal data.
Effective date: 1 January 2026. This policy may be updated from time to time.
1Information Collected by 520i
When you register with 520i, we collect your full name, email address, phone number, date of birth, and identity information required for account verification. This information is necessary to confirm your account is legitimate and that you meet the minimum age requirement.
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect information relevant to your chosen payment method. We do not store full bank account numbers directly — transaction details are processed through secure, encrypted channels.
The 520i platform automatically logs technical information such as device type, operating system, browser type, IP address, and screen resolution. This data is used to optimise the user experience based on the device being used, particularly for mobile users in Malaysia.
We also record behavioural usage data such as pages visited, session duration, games played, and actions taken on the platform. This data helps us understand how users interact with 520i and improve the overall experience.
2How Your Information Is Used
520i uses the information collected solely for legitimate purposes related to platform operations. Specifically, your information is used to:
- Account management: Securely create, verify, and manage your user account.
- Transaction processing: Processing MYR deposits and withdrawals via supported local payment methods.
- Platform security: Detecting and preventing fraudulent activity, unauthorised access, and account misuse.
- Customer support: Responding to enquiries and resolving issues reported by users through 520i support channels.
- Service improvement: Analysing usage data to continuously improve the platform's design, functionality, and performance.
- Legal compliance: Meeting the legal and regulatory requirements applicable to the platform's operations in Malaysia.
520i does not sell, rent, or trade users' personal information to third parties for marketing purposes without your explicit consent.
3Cookies and Tracking Technologies
The 520i platform uses cookies — small text files stored on your device — to enhance your experience. We use several types of cookies:
- Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance cookies: Collecting information on how users interact with the platform to help us improve functionality and page load speed.
- Preference cookies: Stores user preferences such as language selection and display settings so you don't have to reconfigure them each time you use the platform.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of the 520i platform. By continuing to use this platform, you agree to the use of cookies as described here.
4Data Storage, Security & Sharing
520i uses SSL encryption to secure all communications between your device and our servers. Personal data is stored on servers protected by strict access controls and continuously monitored.
We retain user data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the data is no longer needed, it will be securely deleted or anonymised.
520i may share user information with select third parties under limited circumstances, including payment processors handling MYR transactions, technical service providers supporting platform operations, and legal or regulatory authorities where required by law.
All third-party partners are required to uphold equivalent data protection standards and are not permitted to use user information for any purpose other than what has been agreed upon.
5User Rights and How to Contact Us
As a 520i platform user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction promptly.
- Right to erasure: You may request the deletion of your personal data, subject to applicable legal and operational requirements.
- Right to restrict processing: In certain circumstances, you may request that we limit the way we process your data.
- Right to object: You may object to the processing of your data for specific purposes, such as behavioural analytics.
520i reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Users will be notified of any significant changes via the platform. Continued use of 520i after changes are published constitutes acceptance of the updated policy.
To submit any requests relating to personal data, enquiries about this policy, or any privacy concerns, you may contact the 520i support team by email at:
You may also visit our our FAQ page for answers to common questions about your account, security, and platform privacy.
Have more questions about your privacy?
The 520i team is here to help. Reach us via customer support or visit our FAQ page for more information on account security and data protection.
FAQ Register Account